We stand behind every Lyvo product. If you're not completely satisfied with your order, we'll make it right.

Our 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all orders.

If you're not satisfied with your purchase, you may request a refund within 30 days of receiving your order — no questions asked.

Return Conditions

• Products may be lightly used if returned in good condition.
• Return shipping costs are the responsibility of the customer.
• All return requests must be approved by our support team before sending any item back.

How to Start a Return

To start a return, contact us with your order number on the contact form.

Response time: within 24 hours on business days.

Items sent without prior authorization will not be accepted.

Refund Options

Depending on your situation, we offer three options:

💸 Partial Refund (Most popular)
Keep your product and receive a partial refund. No return required.

📦 Replacement
We’ll send a replacement at no additional cost for wrong, missing, or damaged items.

↩️ Full Return & Refund
Return your product for a full refund (excluding original shipping fees).

Hygiene & Used Products

Due to hygiene considerations, you may not need to return the product physically to receive a refund.

In most cases, you can keep or dispose of the product while still receiving a refund or replacement.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 3 business days with:

• Your order number
• Photos of the product and packaging
• A short description of the issue

We’ll process a replacement or refund immediately — no physical return required in most cases.

Order Cancellation

Cancellations can be requested within 12 hours of placing your order.

After 12 hours, orders may already be processed and cannot be cancelled. Returns are still possible after delivery.

Refund Processing Time

Refunds are issued to the original payment method.

• Partial refunds: 2–5 business days
• Full refunds: 5–10 business days

Non-Refundable Items

• Requests made after the 30-day window
• Items damaged through misuse or improper storage
• Original shipping fees
• Gift cards (if applicable)

Our Commitment to You

Every Lyvo product is designed to deliver comfort, beauty, and confidence. If your experience didn’t meet that standard, we’ll work with you to find the right solution. 💬✨

Response time: within 24 hours on business days.